Refund policy

We have a return policy of 30 days. This means that you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, not worn or unused, with tags, and in the original packaging. You also need the receipt or proof of purchase.

To initiate a return, you can contact us at klantenservice@tiny-thinkers.nl.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send the package. Items sent back to us without a return request will not be accepted.

If you have questions about returns, you can always contact us at klantenservice@tiny-thinkers.nl.

Damage and Issues
Inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item. We can then evaluate the issue and resolve it for you.

Exceptions/Items That Cannot Be Returned
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care items (beauty products, for example). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Items on sale or gift cards unfortunately cannot be returned.

Exchanges
The fastest way to get the desired item is to return the item you have and purchase the new item separately once the return has been accepted.

Legal Withdrawal Period of 14 Days in the EU
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving a reason. As mentioned above, your item must be in the same condition as you received it, not worn or unused, with tags and in the original packaging. You also need a receipt or proof of purchase.

Refund
When we have received and inspected your return, you will be notified and we will also let you know if the return has been approved. If approved, you will automatically be refunded within ten working days via the original payment method. Please remember that it may take some time for the bank or credit card company to process and deposit the refund.
Contact us at klantenservice@tiny-thinkers.nl if it has been more than 15 working days since we approved your return.